Airline Theory and Reservation

1) Introduction to Air travel and development of Aviation industry over the years.

Linkages between Aviation and Tourism industry.

International Travel Organizations:

• Understand International regulations such as The Chicago convention and ICAO, bilateral agreements and the Warsaw Convention.

• International Organizations such as IATA, UFTAA: An Introduction, Role & Functions, membership.

• Meaning of Traffic rights and differentiate between different types of traffic rights.

2) Understanding Travel Terminology:

• Interpret Travel terminologies. (Airport terminology, Hotel terminology etc.)

• Code and Decode Travel terminology.

• Define travel related terms used in the Airline industry. (Country /city code, Airport Code, Airline Designated code, currency code, Global indicators etc.)

3) World Geography

• Identify the main geographical features of the world. (land & water features etc)
• Distinguish the main IATA Traffic Conference Area.
• Locate major countries and their capital cities.
• Familiarize with the international timing system. (Time Zones, GMT, longitude & latitude, International Date Line.)

Introduction to Itinerary designing

• Basics of Itinerary- Design, Prerequisites and Process.
• Planning Itinerary using airways/railways/other modes of transportation.
• Make suitable connections while planning itineraries.
• Calculate Flying time and elapsed time.
• Know how to use minimum connecting time.

Introduction to Airline Ticketing

• Definition of Reservation- Meaning, Concept & Types.
• Explanation of various rules pertaining to making airline reservation via (Software/CRS and Portals.)
• Most widely used Computer Reservation System
• Introduction to Ticketing software (Galileo/Amadeus), Airline Ticket booking portals & application.
• Passenger Ticket (E-Ticket and Paper Ticket)