Business Communication   

 Concept, Definitions, Features, Need and Importance, Process and Elements of Communication, Barriers to Communication

Modes and Types of communication 

Oral and Written, Audio-Visual, Formal and Informal Communication, Horizontal and Vertical Communication, Diagonal, Internal and External Communication; Modes of Quick Transmission of Messages: Fax, Mobile Phone, E-mail, Teleconferencing, Video conferencing, Internet

Business Letters                                                                                      

Essentials of Good Business Letters, Functions of Business Letters, Format of Business Letter(Block, Modified, Semi-block), Layout of Business Letter, Planning the Letter; Kinds ofBusiness Letters: Letter of Enquiry, Quotation, Orders, Advice, Trade Reference, Sales,Letter to Banks and Insurance Companies, Letter of Introduction, Complaints and Claims, Dunning Letter

Resume Writing                                                                  

Essential Elements of Resume, Resume Writing Tips, Formats of Resume (Chronological,Functional, Combination), Cover letter, Sample Resume; Communication within the organization: Circular, Memos, Notice, Agenda, Minutes

Report Writing                                                                                                 Meaning, Importance, Types of Reports, Characteristics of a Good Report, Steps for Preparing a Report, Sequence of Report Writing, Sample Reports