Documentation ,Fare Construction & Ticketing

• Understand information related to passports, visa, and their procedure to issue, validity, health requirements, taxes, customs, and currency, insurance and auxiliary services.
• Identify requirements for the above documentation and consequences of negligence
• Information on currency regulations

• What is TIM and information included in TIM,
• SPM (Surveillance Procedure Manuals) rules and POE ( Point of Entry ) procedure for Indian nationals
• Introduction to OAG. (Official Airline Guide), Airline terminology (City Code, Airport code, Airline designated Code, global indicator.

• Understand the basics of aircraft operation
• Gain knowledge of the procedures while take off, in –flight and while landing.
• Information on different types of Aircraft and their seat configuration
• Understand the interior layout of the air craft and In-flight services.

Broad information on the outlay of the Airport. Airport Facilities

Regulations and procedures on departure and arrival at the airport (Airport access, check-in-facility, baggage’s checks, clearance procedure & immigration Process

• Introduction of Air fares, types of fares: Contract and quote normal and special air fares.
• International Ticketing, Reservation procedure, IATA Formula
• Identify major aspects of control & Security of accountable documents. (MCO, PTA, their purpose, Types of Air travel Card, Billing and settlement plan.