Tourism Operations (Theory)

Tourism operation: introduction, concept and definition. Elements of tourism operations, inter-sector linkage, Tourism operations and development: Concern at Planning Stage, Concern at Post-Planning/Implementation Stage

Managing Tour Operations:  Introduction, In-House Operations and Use of Technology, Field operation: Developing and Managing Linkages with Principal Suppliers, Managing Recruitment and Trained Manpower, Operations Department, Managing the Marketing of Tours Packages.  Managing Distribution: Role of Distribution in Exchange Process, Managing Distribution System in Tour Operations.

Managing Hospitality Operations: Introduction, Types of Accommodation in the Organised Sector, Policy Formulation and Strategies, Financial Management, Product Design, Marketing Management.

Managing front & Back office operations: Introduction, Front Office Functions- Front and Back-of-the-House Operations. Front Office: Organisational Structure, The Reservation Office- Types of Reservation System, Generating Reservation Reports Managing Reservations, Check-in and Checkout Process, Front Office Accounting.House keeping: 

Managing Food & Beverage operation: introduction Food and Beverage Operations, Assessment of Market and Consumer Needs, Food Service Operation System, Designing the Restaurant, Equipment, Menu Planning Managing Food Service Operations, Beverages,  Cost Control