Information Technology and Strategic Tourism Management

Information and Communication Technology – Introduction, Definition of ICT’s, and the impact of ICT’s on tourism, the tourism system and ICT’s.                                              

The use of Hardware and Software in tourism organizations.

Application of ICT in tourism and hospitality                                                                     

Information Technology in tourism, Role of Computers in Tourism- Airline, Hotel ,Cargo, Travel retailing and Railways .                                                                               

Fundamentals of Computers – Definition, Characteristics, Basic structure of a Computer (CPU ) , Storage devices- Primary and Secondry , Input and Output devices.                 

Computer Reservation System – Evolution of CRS. Internet – Concept, Network- Cocept and Types.      E-mail, e-tickets, e-booking, electronic fund transfer, e-security, Conferencing,   e-security.