Information Technology and Strategic Tourism Management

Information and Communication Technology – Introduction , Definition of ICT’s, The impact of ICT’s on tourism , the tourism system and ICT’s.

The use of Hardware and Software in tourism organizations .

Application of ICT in tourism and hospitality

Information Technology in tourism, Role of Computers in Tourism- Airline, Hotel ,Cargo, Travel retailing and Railways

Fundamentals of Computers – Definition, Characteristics, Basic structure of a Computer (CPU ) , Storage devices- Primary and Secondry , Input and Output devices.

Computer Reservation System – Evolution of CRS. Internet – Concept, Network- Cocept and Types. E-mail, e-tickets, e-booking, electronic fund transfer, e-security, Conferencing, e-security.