Air Ticketing & CSR

Paper Code: 
MTM 324
Credits: 
4
Contact Hours: 
60.00
Max. Marks: 
100.00
Objective: 

Objective : It is designed for students aspiring to work with airlines, travel agencies, tour operators.

 

10.00
Unit I: 
UNIT I

Aviation Geography: IATA areas, sub-areas, sub-regions. Time calculation: GMT variation, concept of standard time and daylight saving time, calculation of elapsed time, flying time and ground time.

 

14.00
Unit II: 
UNIT II.

Familiarization with OAG: 3 letters city code and airport code, airline designated code, minimum connecting time, global indicator.

Familiarization with Air Tariff: currency regulation, NUC conversion factors, general rules. IATA Bill Settlement Plan

 

12.00
Unit III: 
UNIT III

Planning Itinerary by Air, Introduction to Fare construction Mileage Principles

Fare Construction with Extra Mileage Allowance (EMA), Extra Mileage Surcharge (EMS)

 

11.00
Unit IV: 
UNIT IV

Higher Intermediary Points H.I.P, Circle Trip Minimum Check CTM, Backhaul Minimum Check, Add-ons and Open Jaw, General Limitations on Indirect Travel

 

13.00
Unit V: 
UNIT V

CRSs    technology,    CRSs    function    codes,    PNR,    Queuing.    Packages    such    as Amadeus/Galileo CRSs. Air-ticketing function. Ticket Coupons.

 

References: 

Books Recommended:

  • Travel Information Manual ( TIM )
  • IATA Ticketing Hand Book.
  • Worldwide Rules
  • Chand, Mohinder, Travel Agency Management
  • Airport Business - R. Doganis
  • All you wanted to know about airlines functions - K. Sikdar

 

Academic Year: 
2016-2017
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